KidGlov, a boutique, full-service advertising, branding and content marketing agency based out of Lincoln and Omaha, Neb., recently welcomed Ryan Donohue, strategic advisor at NRC Health, to its podcast, Agency for Change. In the episode, Donohue shares how NRC Health has helped positively affect patient experience for healthcare groups across the country.
“We have all had healthcare experiences, both good and bad, times when we feel like we’re just another number in a crowded hospital or doctor’s office, and times when you can tell they really see you and hear you,” said Lisa Bowen, KidGlov vice president managing director. “NRC Health helps healthcare organizations uncover information that helps them understand what matters most to every person they serve.”
For more than 40 years, NRC Health has been committed to achieving human understanding and bringing healthcare organizations closer to their customers than ever before by illuminating and improving the key moments that define an experience and build trust. Guided by their uniquely empathic heritage, proprietary methods, skilled associates and holistic approach, NRC Health helps its customers design experiences that exceed expectations, inspire loyalty, and improve well-being among patients, residents, physicians, nurses and staff.
“We’re trying to make healthcare better,” said Donohue. “Personalization continues to be missing in healthcare, but we’re helping organizations get closer to that.”
In the Agency for Change episode, Donohue breaks down how NRC Health supports organizations to gather feedback from patients and clients and use that information to make positive changes to patient experience. He also explores his new book, Patient No Longer: Why Healthcare Must Deliver the Care. The full podcast episode can be found on KidGlov’s website, or wherever podcasts are available.
Learn more about the NRC Health at https://nrchealth.com/.
The Agency for Change podcast from KidGlov marketing and advertising agency brings stories of people creating positive change in the world. From large companies and nonprofit organizations to small advocacy groups and solo agents for change, the program explores what inspires these changemakers, the work they’re doing, and how they share their message.
“We’re incredibly proud of this award-winning podcast that shares the stories of changemakers and those organizations that inspire our work,” said Bowen.
The advertising agency’s podcast releases new episodes every week. Listeners can hear the show on major podcast platforms like Apple Podcasts, Spotify, Pandora, iHeartRadio, or on KidGlov’s website.
KidGlov is a boutique, full-service advertising, branding, and content marketing agency, as well as a certified B Corp, with offices in Omaha and Lincoln, Neb., which specializes in nonprofit marketing, healthcare marketing, financial marketing, social impact marketing, and purpose-driven businesses. It has been named one of the Best Places to Work in Lincoln, and has won several accolades for its work, including awards from the American Marketing Association and the American Advertising Federation. Learn more about KidGlov on their website, or by visiting their offices in Omaha at 2120 S. 72nd Street, Ste 640, Omaha, Neb. 68124, and in Lincoln at 1230 O. Street, Ste 111, Lincoln, Neb. 68508.
2120 S 72nd St, Ste 640
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Edition Biz journalist was involved in the writing and production of this article.